At Colonial Parking, our service focuses on every detail our parking patrons will experience when parking their vehicle in our facility. The cleanliness of the facility, functionality of the equipment and prompt, courteous staff are all critical to the delivery of our service. Utilizing a proactive, service oriented approach combined with our experience in the industry, we ensure our patrons have a positive experience each time they park with us.

The foundation of quality service is people, the strong foundation on which Colonial has been established. We realize that our Attendants and Cashiers are typically the only personal contact a customer has with Colonial. Therefore we select them carefully and train them extensively. In order to emphasize our focus on customer service we have developed the P.A.R.C. Service slogan. P.A.R.C. represents our four primary customer service goals, Professional, Accurate, Responsive and Courteous. We are proud of the customer service approach we have created over the years and constantly work to improve our Associates' skills

Our emphasis on people has enabled us to retain quality personnel. The best illustration of this is the fact the Colonial has a high percentage of "old timers" - men and women who have ten, twenty, and even thirty years of service with Colonial. This base of personnel has enabled Colonial to provide outstanding service, satisfy our clients' needs and realize our goal of stable corporate growth.

The key aspect to Colonial's management is accountablity, which is a prime concern to our management team. Our revenue control procedures, which have been developed over many years, are designed for complete control and accountability. Computer technology has replaced guesswork and combined with thoroughly trained, well-supervised personnel, control is certain. Control is programmed, implemented and executed in every phase of our parking facilities. Our aim is to provide owners with every dollar. Colonial's management team and cash control system reinforces this policy to the fullest.